Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSIBK302 Mapping and Delivery Guide
Provide general advice in general insurance broking products and services

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSIBK302 - Provide general advice in general insurance broking products and services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to provide general advice on general insurance products to retail clients in an insurance broking context, applicable to new or renewal clients.It applies to individuals who are proficient communicators and who provide information and advice of a general nature about insurance products.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance broking field of work and include access to:

common office equipment, technology, software and consumables

organisational records.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Deal with initial client enquiry for general insurance
  • Use appropriate communication skills to clarify if client’s product enquiry falls within general advice category according to legislative and organisational requirements
  • Assist client to accurately complete necessary initial documentation
  • Provide clear information to client on regulatory restrictions applying to provision of general insurance product advice
  • Refer client to appropriate personnel within brokerage where required advice is deemed to fall outside category of general advice
       
Element: Prepare general advice to client
  • Gather, record and consolidate information relevant to providing general advice on relevant product or service
       
Element: Provide general advice
  • Deliver general advice to client according to regulatory restrictions and organisational policy and procedures
  • Provide client with information on available insurance products and insurance market using relevant documentation
  • Demonstrate appropriate product and industry knowledge when providing general advice to client
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Deal with initial client enquiry for general insurance

1.1 Use appropriate communication skills to clarify if client’s product enquiry falls within general advice category according to legislative and organisational requirements

1.2 Assist client to accurately complete necessary initial documentation

1.3 Provide clear information to client on regulatory restrictions applying to provision of general insurance product advice

1.4 Refer client to appropriate personnel within brokerage where required advice is deemed to fall outside category of general advice

2. Prepare general advice to client

2.1 Gather, record and consolidate information relevant to providing general advice on relevant product or service

3. Provide general advice

3.1 Deliver general advice to client according to regulatory restrictions and organisational policy and procedures

3.2 Provide client with information on available insurance products and insurance market using relevant documentation

3.3 Demonstrate appropriate product and industry knowledge when providing general advice to client

Evidence of the ability to:

identify clients who require general or personal advice

follow broking procedures to prepare and provide general advice

access appropriate documentation required to deliver general advice, both verbally and in writing.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the difference between general advice and personal advice, and the significance of this difference in the performance of the client advice role in an insurance brokerage

outline the application of relevant legislative and organisational compliance to the requirements in relation to provision of general advice to broking clients

explain the use of marketing and disclosure documents in performing the general advice role

describe the process of interpreting the suitability of a range of retail products to broking clients

describe the role of different advisers within the brokerage and the limited responsibility applying to advisers providing retail consumers with general insurance advice.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Deal with initial client enquiry for general insurance

1.1 Use appropriate communication skills to clarify if client’s product enquiry falls within general advice category according to legislative and organisational requirements

1.2 Assist client to accurately complete necessary initial documentation

1.3 Provide clear information to client on regulatory restrictions applying to provision of general insurance product advice

1.4 Refer client to appropriate personnel within brokerage where required advice is deemed to fall outside category of general advice

2. Prepare general advice to client

2.1 Gather, record and consolidate information relevant to providing general advice on relevant product or service

3. Provide general advice

3.1 Deliver general advice to client according to regulatory restrictions and organisational policy and procedures

3.2 Provide client with information on available insurance products and insurance market using relevant documentation

3.3 Demonstrate appropriate product and industry knowledge when providing general advice to client

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use appropriate communication skills to clarify if client’s product enquiry falls within general advice category according to legislative and organisational requirements 
Assist client to accurately complete necessary initial documentation 
Provide clear information to client on regulatory restrictions applying to provision of general insurance product advice 
Refer client to appropriate personnel within brokerage where required advice is deemed to fall outside category of general advice 
Gather, record and consolidate information relevant to providing general advice on relevant product or service 
Deliver general advice to client according to regulatory restrictions and organisational policy and procedures 
Provide client with information on available insurance products and insurance market using relevant documentation 
Demonstrate appropriate product and industry knowledge when providing general advice to client 

Forms

Assessment Cover Sheet

FNSIBK302 - Provide general advice in general insurance broking products and services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSIBK302 - Provide general advice in general insurance broking products and services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: